GSM modem doesn't work..

[mike01]

My modem does not seem to work with the ActiveXperts software. What's the best way to troubleshoot?

[Albert]

First, you should check the GSM Modem Channel properties. Make sure that a SIM card is inserted and that a PIN code is provided (if required).

To see real-time communication details, use the ActiveXperts SMS Messaging Server Monitor. A shortcut is located in the Start Menu.

To get more detailed information, you can enable logging for a GSM Channel. To enable logging, start the Registry Editor (REGEDIT.EXE or REGEDT32.EXE), and set the following Registry entry:
HKLM\Software\ActiveXperts\SMS Messaging Server\Trace\GSM Modem 1xxx\LogFile
You must restart the SMS Messaging Server service before changes take effect.

Please note that logging can decrease the performance of the service, especially when the log files becomes several Megabytes or more.